» Customer Support Engineer/Manager

Our client is currently seeking a Customer Support Engineer/Manager to join their team.

Brief Description:
As a primary interface point dealing with technical issues relating to NVS and Ice protection systems you will be responsible for ensuring an excellent level of support is provided to customers throughout the world. Based predominantly in Cambridge, attendance at Greenford site will be required. Ability to travel worldwide is a requirement (sometimes short notice) Out of office hours working is a requirement.

Experience:
You should have excellent customer facing skills and be able to demonstrate having made a difference; Improvement drive and appetite for making change. You should be a team player, presentable, flexible with excellent communication skills. It is desirable that you have an aerospace background and after market sales (Spares and repairs) experience. Knowledge of Technical Publications Management and a keen interest in travel are also desirable.

Duties & Responsibilities:
• To liaise closely with customers for a range of products
• To provide technical guidance (on occasions out of hours) and support to customers in the use of our products
• To provide on-site training
• To deliver the technical support obligations of our contracts
• To provide customer feedback to the business and recommendations for change
• To manage the Technical Publications update cycle for a range of products.
• To make Operator visits and attend Aviation conferences and represent the companies interest
• To promote a range of services and demonstrate the benefit of those services to Customers
• To collate and publish reliability information on your allocated portfolio of products • Provide support to our external repair stations
• Produce and maintain product support plans and action logs
• Manage AOG and support stock
• Provide 24/7 AOG support on a rota basis
• Adjudicate over warranty claims

Education:
Degree in Engineering or Business Discipline

Cambridge, | Salary £neg.
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